Security

Data Security is Our Priority.

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GDPR Compliant

GDPR compliant, ClinicalPad protects your data with rigorous European privacy standards.

HIPAA Compliant

HIPAA compliant, ClinicalPad ensures your data meets the highest standards of healthcare privacy in the U.S.

AES-256 Encrypted

With end-to-end encryption, ClinicalPad delivers bank-grade security to keep your data secure.

ICO Registered

Registered with the ICO, upholding the highest standards of data security and confidentiality.

ClinicalPad is powered by AWS which is ISO 27001 certified.

AWS

ClinicalPad runs on AWS ISO 27001 certified infrastructure, trusted by leading healthcare organisations.

Cyber Essentials

Cyber Essentials certified, ClinicalPad ensures robust protection against online threats.

Built with rigorous security and compliance standards.

Data Sharing

We value your privacy. ClinicalPad never sells or shares your data with any third party.

Your Data

You own your data. ClinicalPad acts as a secure custodian, ensuring it is safely processed, stored and protected.

Encryption

All data is encrypted using bank-grade end-to-end encryption protocols. Keeping it secure always.

Safe & Secure Partners

We only collaborate with partners who meet robust security standards at all times.

Penetration Testing

We conduct rigorous yearly security testing by independent cybersecurity companies to ensure your data remains protected at all times.

Best Practices

User best practices are continuously educated and encouraged to ensure secure data and account protection.

Regular Updates

Regular updates to ClinicalPad are consistently released to ensure better functionality and enhanced security.

Trained Staff

All ClinicalPad employees are trained in data security and privacy. This ensures your data is always handled securely.

Help, Resources, and Support

Find the answers you need to help leverage the full potential of ClinicalPad.

How do I know ClinicalPad is safe for my use?

At ClinicalPad, protecting your data is our top priority. Our platform is designed with robust security measures to ensure that all medical and patient information remains encrypted, confidential, and fully compliant with industry standards, including HIPAA and GDPR. We adhere to strict data protection protocols, so you can trust that your sensitive medical data is always secure.

Where is my data stored?

ClinicalPad securely stores all data on Amazon Web Services (AWS) servers, a globally trusted cloud provider known for its high-level security and compliance with healthcare regulations. Your data is stored in a region based on your location:
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United States – For users in North America.
Canada – For users in Canada.
Australia – For users in Australia.
United Kingdom – For users in the UK and all other countries not listed above.
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This ensures complete compliance with regional data protection laws while maintaining the highest security standards.

Who has access to my data?

Your data remains private and accessible only to you, the account owner. ClinicalPad enforces strict access controls, ensuring that unauthorised third parties cannot view or retrieve your medical information. Our internal team only accesses data when required for support or security purposes, following strict compliance guidelines.

How long is my data stored for?

Your data is securely stored for as long as you maintain an active account with ClinicalPad. If you choose to delete a record or close your account, the data is permanently removed from our servers. We do not retain deleted information, ensuring full compliance with data protection regulations.

How will my data be kept safe if I'm using AI to generate letters?

ClinicalPad leverages AI to assist in generating clinical letters while ensuring your patient data remains protected. All identifiable information is securely stored and encrypted on AWS servers. We implement advanced security measures to maintain compliance and safeguard your data at all times.

What happens to my data when I delete a record?

When you delete a record, it is permanently removed from our servers. We do not retain deleted information to ensure compliance with data privacy regulations.

What happens to my data when I cancel my subscription?

If you cancel your ClinicalPad subscription, all your stored data is permanently deleted. As part of our commitment to privacy and security, we do not retain any information after account termination.

What can I do to keep my data safe?

While ClinicalPad employs industry-leading security measures, we recommend taking additional steps to protect your data. Use strong passwords, and avoid sharing login credentials. By following our best practices guide, you can further safeguard your clinical information and maintain privacy.

Join a Growing Community of Clinicians

Clinicians around the world are embracing smarter, simpler workflows with ClinicalPad. Be part of our growing community and take the first step toward effortless documentation today.